Service · specialty
Your rug, cleaned the way it was meant to be.
Surface-cleaning a rug only gets the top of the fibers — the dirt, dander, and oils in the foundation stay put. We use industry-leading equipment that cleans deep, with eco-friendly, pet-safe solutions. Every step is photo-documented, and the price you're quoted is the price you pay.
Common problems we fix
When to call us
- Pet urine that's soaked through to the foundation
- Musty odor from storage or basement flooding
- Dulled pile from embedded grit
- Fringe browning or color bleed
Our process · drives HowTo schema
4 steps, no mystery
- 01
Free quote
Call or text photos. We'll quote the rug type, size, and condition.
- 02
Inspect and dust
Pre-inspection for dyes, wear, and structural issues before cleaning starts.
- 03
Deep clean
Industry-leading equipment cleans down to the foundation. Eco-friendly solutions.
- 04
Groom and finish
Reset the pile. Final walk-through. Backed by our 10-day redo guarantee.
What's included
Included
- Free quote
- Pre-inspection with photo documentation
- Deep clean down to the foundation
- Eco-friendly, pet-safe solutions
- Hand-grooming and finish
Not included
- Repair / reweaving (we refer to a specialist)
More detail
How it works
We handle wool, cotton, jute, sisal, and synthetics. Heirloom rugs (Orientals, Persians, Turkish) get the same careful process. Backed by our 10-day redo guarantee.
Where we offer it
Available at all 4 locations
FAQ · drives FAQPage schema
Questions we get
Can you clean wool, oriental, or hand-knotted rugs?
Yes — these need a different approach than wall-to-wall carpet. We test for color-fastness, then use a wool-safe pH-neutral cleaner with cool-water extraction so the dyes don't bleed and the fibers don't felt. Heirloom and antique rugs get the same care.
Do you pick up area rugs, or clean them in place?
Both. Smaller rugs and most synthetic pieces clean well on-site alongside the surrounding carpet. Larger pieces, wool, and anything that needs a full submersion wash we'll pick up, clean at our facility, and deliver back — usually 5–7 business days.
Can you remove pet stains and odor from a wool or natural-fiber rug?
Usually, yes — but it depends on how long the urine has been there. Fresh accidents come out cleanly. Set-in pee that's reached the foundation may need a full submersion wash plus enzyme treatment to neutralize the bacteria. We'll evaluate and tell you up front whether it's salvageable.
Related guides
Read more on this
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Can wool rug fringe be repaired? Cleaning vs. weaver vs. replacement
Fringe browning is cleanable. Unraveling knots and detached fringe need a weaver. How to tell which problem you have — and who handles each.
Read → -
Wool and Oriental rugs: when on-site cleaning is fine — and when it will ruin a $5,000 rug
Hand-tufted rugs delaminate when wet-cleaned. Wool damages above 160°F. Pet urine reaches the foundation. Here is when on-site is safe and when it is not.
Read →